Auto mechanics may have had a bad reputation in the past for pulling customer’s legs and charging higher prices for services or suggesting repairs that may not be necessary. At Clarke’s European repair center, our family-owned business treats every one of our customers like they are family. Since 1996, we have been serving the Vancouver area with superior customer service and only the best repairs and maintenance visits. When shopping around for a trustworthy and reliable mechanic, there are a lot of shops that promise these same things. So how do you know who to trust?
Repairs or Maintenance?
The first thing to ask yourself is if you need regular maintenance or a repair? What’s the difference? Maintenance is typically what is listed in your owner’s manual, things that will keep your vehicle running smoothly and efficiently, like oil changes, air filter changes, and other fluid changes. A repair is a service that is required to fix a problem with the car, such as new brakes, engine repair, or diagnosing a problem with the electrical system.
While both repairs and maintenance visits can be done at either your dealership or an independent mechanic, independent shops are commonly less expensive. Whichever location you choose to go to, make sure they have technical service bulletins (TSBs), which are detailed instructions on how to fix certain problems with a specific make and model vehicle. Shops like Clarke’s European, who specialize in specific types of vehicles will have the correct training, knowledge, and equipment in order to properly service your car.
Tips For Finding a Reliable Auto Mechanic
- Find a shop that services your make of car. If you own an Audi, you may not want to take it to a shop that markets towards American vehicles. Clarke’s European works on BMW, Mercedes-Benz, Jaguar, Volvo, Volkswagen, Audi, as well as Asian and domestic vehicles.
- Read Online Reviews. The internet is a great place to start looking for a mechanic; however, be sure to read customer reviews, or look at websites such as Angie’s List, Kelley Blue Book, or Consumer Reports. You can read some one our testimonials here.
- Are they certified? If you’re in need of a major repair, you may want to do a little more research on a shop before you schedule the service. Ask if the shop is certified by the National Institute for Automotive Service Excellence, or ASE. Ask if they have a professional license as well.
- Ask about warranties. Does the potential shop offer a guarantee on their repair work? Ask about warranties before your car goes into the shop that you know ahead of time.
- Give them a try. Just like any relationship, you may want to start slowly. The next time your car needs an oil change or it’s tires rotated, schedule an appointment and pay attention to how the service is, how quickly the job is completed, as well as cost. If you feel comfortable with them doing simple maintenance tasks, you can try them again for bigger repairs.
If you’re looking for a reliable and trustworthy mechanic for your vehicle, give Clarke’s European in Vancouver a call. We’ll be more than happy to answer any of your questions and we offer a free diagnosis. View our services page to see what we can do for your car, from cooling system service and repairs, transmission and clutch service, brake systems, and more.